.problem {
  padding-block: clamp(50px, 8vw, 75px);
  background: #ffffff;
  overflow: hidden;
}

/* === Header === */
.problem__header {
  text-align: center;
  margin-bottom: 56px;
  display: flex;
  flex-direction: column;
  align-items: center;
}

.problem__eyebrow {
  font-size: 13px;
  font-weight: var(--fw-semibold);
  letter-spacing: 0.18em;
  text-transform: uppercase;
  color: var(--color-danger);
  margin-bottom: 16px;
}

.problem__title {
  font-size: clamp(28px, 3.6vw, 40px);
  font-weight: var(--fw-bold);
  letter-spacing: -0.02em;
  color: var(--color-text);
  line-height: 1.18;
  margin-bottom: 18px;
  text-wrap: normal;
}

.problem__subtitle {
  max-width: 720px;
  font-size: 15px;
  line-height: 1.6;
  color: var(--color-text-muted);
}

/* === Chat-bubble grid === */
.problem__grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 28px;
  max-width: 920px;
  margin: 0 auto 56px;
  padding-block: 8px 24px;
}

.problem__bubble {
  position: relative;
  background: #f4f4f6;
  border: 1px solid #e7e7eb;
  border-radius: 22px 22px 22px 6px;
  padding: 22px 24px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  box-shadow: 0 6px 18px -4px rgba(15, 17, 21, 0.08);
  transition: transform var(--transition-base), box-shadow var(--transition-base);
}

.problem__bubble::after {
  content: '';
  position: absolute;
  bottom: -12px;
  left: 22px;
  width: 0;
  height: 0;
  border-left: 0;
  border-right: 14px solid #f4f4f6;
  border-bottom: 14px solid transparent;
  filter: drop-shadow(0 2px 1px rgba(15, 17, 21, 0.04));
}

.problem__bubble-meta {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-bottom: 2px;
}

.problem__avatar {
  display: inline-flex;
  align-items: flex-end;
  justify-content: center;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: linear-gradient(135deg, #e5e7eb 0%, #aeb1b9 100%);
  color: #ffffff;
  flex-shrink: 0;
  overflow: hidden;
}

.problem__avatar svg {
  width: 26px;
  height: 26px;
  display: block;
  margin-bottom: -2px;
}

.problem__author {
  font-size: 12px;
  font-weight: var(--fw-medium);
  color: var(--color-text-muted);
}

.problem__warn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 24px;
  height: 24px;
  border-radius: 50%;
  background: var(--color-danger-soft);
  color: var(--color-danger);
  margin-left: auto;
}

.problem__warn svg {
  width: 14px;
  height: 14px;
}

.problem__quote {
  font-size: 18px;
  font-style: italic;
  font-weight: var(--fw-medium);
  color: var(--color-text);
  line-height: 1.4;
  letter-spacing: -0.01em;
}

.problem__support {
  font-size: 13px;
  color: var(--color-text-muted);
  line-height: 1.6;
}

.problem__bubble:hover {
  transform: rotate(0) translateY(-3px);
  box-shadow: var(--shadow-lg);
  z-index: 2;
}

/* Tablet+: stagger the bubbles asymmetrically with slight rotation */
@media (min-width: 768px) {
  .problem__grid {
    grid-template-columns: repeat(12, 1fr);
    gap: 24px 28px;
  }
  .problem__bubble:nth-child(1) {
    grid-column: 1 / span 6;
    transform: rotate(-1.6deg);
  }
  .problem__bubble:nth-child(2) {
    grid-column: 7 / span 6;
    transform: rotate(1.3deg);
    margin-top: 32px;
  }
  .problem__bubble:nth-child(3) {
    grid-column: 3 / span 7;
    transform: rotate(-0.7deg);
    margin-top: -8px;
  }
}

/* === "Hidden cost" callout — soft red pill === */
.problem__callout {
  display: grid;
  grid-template-columns: 1fr;
  gap: 14px;
  align-items: center;
  padding: 18px 22px;
  background: #e65e5e0d;
  border: 1.5px solid rgba(220, 38, 38, 0.32);
  border-radius: 18px;
}

.problem__callout-icon {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 44px;
  height: 44px;
  border-radius: 10px;
  background: #ffffff;
  color: var(--color-danger);
  border: 1px solid rgba(220, 38, 38, 0.22);
  flex-shrink: 0;
}

.problem__callout-icon svg {
  width: 22px;
  height: 22px;
}

.problem__callout-body {
  display: flex;
  flex-direction: column;
  gap: 2px;
}

.problem__callout-headline {
  font-size: 17px;
  font-weight: var(--fw-bold);
  color: var(--color-danger);
  letter-spacing: -0.01em;
  line-height: 1.3;
}

.problem__callout-text {
  font-size: 14px;
  line-height: 1.55;
  color: var(--color-danger);
  opacity: 0.82;
}

/* Tablet+: icon on the left, single-row composition */
@media (min-width: 640px) {
  .problem__callout {
    grid-template-columns: auto 1fr;
    gap: 18px;
    padding: 20px 26px;
  }
}

@media (min-width: 1024px) {
  .problem {
    padding-block: 75px;
  }
  .problem__callout {
    padding: 22px 28px;
  }
}

@media (max-width: 767px) {
  .problem__header {
    margin-bottom: 30px;
  }
  .problem__grid {
    margin-bottom: 36px;
  }
  .problem__callout-icon {
    width: 40px;
    height: 40px;
    border-radius: 9px;
  }
  .problem__callout-icon svg {
    width: 20px;
    height: 20px;
  }
}